1) I just placed an order, when will it ship?
We normally can ship it 1 Business Day after you ordered.
2) How long is the shipping time?
United Status: 5-20 Business Days
Orders will be shipped via epacket or International Orders will be shipped depending on the fulfillment center the product is from.
International: 17 - 45 Business Days
Courier depends on countries.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
3) Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
4) Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. Please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
5) If I entered an incorrect address!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
6) Why my item is damaged?!
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
7) I have more questions! How'd can I find you?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Nova Dream Shop team